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Guest Reviews
★★★★★ 5 of 5 average
Great place
by Homewood AL
★★★★★ 5 of 5
Overall Comment
Great place
Submitted on Aug 15, 2023
Response from Benchmark Management
Dear Lee,
We want to express our sincere appreciation for your dedication in sharing your feedback. It brings us immense pleasure to encounter your favorable review. Your satisfaction remains at the forefront of our priorities, and your review eloquently underscores our steadfast dedication.
As you chart your course for your upcoming vacation, we eagerly anticipate the chance to deliver an equally exceptional 5-star experience.
Warm regards,
Benchmark Management
Wonderful Home for a beach getaway!
by Hoover AL
★★★★★ 5 of 5
Overall Comment
WONDERFUL experience and will definitely stay again!
Submitted on Jun 2, 2023
Response from Benchmark Management
Leslie,
Thank you for taking the time to leave us a review. We are so happy to hear that this unit and the location of this unit worked out well for you and your family. It was a pleasure to host you and we look forward to hosting you again soon.
Wales Tail Watercolor
★★★★★ 5 of 5
Overall Comment
This house was absolutely beautiful, and clean. Big enough for 8 of us, with one child sleeping with her parents. There was not one thing broken, or old in this house! Beautiful porches, quite area. It was very close to Watercolor Camp, and Publix. We had two suv, but rented bikes. Now that one thing I can tell you about, they tell you’ll get a discount to go to a certain bike rental, and you do get it, but the bikes were god awful, breaking all the time. Service was really bad! One more thing if you’d like to be closer to the beach, Seaside. It’s not that close to bike ride, or walk ! Otherwise just wonderful home.
Submitted on Jun 27, 2022
Response from Benchmark Management
Estelle,It was a pleasure hosting you, and thank you for taking the time to leave us a review! We apologize for the inconvenience and are happy that you enjoyed our charming 4 bedroom cottage. This unit is a 2-minute walk to Publix and local favorite restaurants, has a fully equipped kitchen and access to all the amenities WaterColor is famous for. We can't wait to welcome you back for another beach vacation in the 30A!
Sincerely,
Benchmark Management
Beautiful + Comfortable
by New Orleans LA
★★★★★ 5 of 5
Overall Comment
This lovely, comfortable home had ample space and all the amenities worked flawlessly.
Submitted on Jun 6, 2022
Response from Benchmark Management
We are so glad to hear that your family enjoyed their time here at A Whale's Tail. Thank you for taking the time to leave us such kind words. We are always pleased to see that our guest enjoyed their time and took home great memories. We thank you for spending your vacation with us here in beautiful 30A. We look forward to seeing you in the future.
Thank you, Benchmark Management.
Amazing Vacation Rental!
by Phoenix AZ
★★★★★ 5 of 5
Overall Comment
We stayed at A Whale’s Tail for a pandemic delayed girls trip. The house was beautiful and comfortable. We would stay there again without question! We have no complaints, just a few notes: the amenities/access to facilities wasn’t totally clear during the booking and pre arrival phase. The Beach Club was AMAZING but we had to call to understand we could use it with our wristbands. Supplies: It was told to us that each bathroom would only have 1 role of TP before arrival, but for the price of the rental, it seems like more could be provided. Also only one extra trash bag was provided for 5 day stay—seems like that could be adjusted as well. Would also like to suggest beach towels for the house. Every other vacation home we have rented at a beach location has included beach towels. When you are flying to a destination, it is more difficult to bring supplies such as these, and having to purchase things like trash bags locally is wasteful. Suggestion: offer an upgraded provisions package where for additional fee, more of these items could be provided including beach towels.
The management company was WONDERFUL during our stay. They promptly answered any of our questions, and rapidly responded when we had challenges with our door code. We were also dealing with a tropical storm warning during our stay and Benchmark was great with updates and communications regarding the weather. Would absolutely book our next rental through Benchmark!!! Thank you for the great vacation!
Submitted on Aug 19, 2021
Response from Benchmark Management
Heather, Thank you for sharing your feedback for A Whale's Tail. We so happy to hear you enjoyed your stay! The home is very spacious for families and the Beach Club is so fun! Our apologies there was some confusion on how it works. We really like your idea about offering an upgraded provisions package for an additional fee. As you can image how expensive it is for a company with over 400 properties to stock supplies for the guest's entire stay. We work hard each and every day to bring our guests the best vacation experience. We can't wait to see you again and make it a complete 5-star experience for you.
Sincerely, Benchmark Management
Great stay in WaterColor!
by Bainbridge Island WA
★★★★★ 5 of 5
Overall Comment
Benchmark was a great experience for us. Communication and follow-up was above expectations, the property was clean and ready. We would stay with them again! We had a breaker trip and a maintenance call was on site within an hour - we could not have asked for a better experience.
Submitted on Jun 7, 2021
Response from Benchmark Management
We are so glad that you had a great experience with both Benchmark Management and A Whale's Tail. Your all-five rating of the property is greatly appreciated. Please come again!
Benchmark Management
Family vacation
by Franklin TN
★★★★★ 5 of 5
Overall Comment
House was very nice. It is within walking distance to Publix so that was very helpful with a large family. I wish we would have known about the exclusive golf rental contract Watercolor has so that we could have had a golf cart. Not having a golf cart is difficult getting back and forth to the beach with all of our things. Riding bikes was fine for everything else.
Submitted on May 31, 2021
Response from Benchmark Management
Thank you for choosing to stay at A Whale's Tail for your vacation and for your all-five rating of the property. Please come again!
Benchmark Management
Incredible Home!
by Franklin TN
★★★★★ 5 of 5
Overall Comment
We had a lovely time in this gorgeous home. There was plenty of space for everyone to relax and to come together. It was clean and ready for us when we arrived. We loved the proximity to the grocery store and the ease of getting around the area.
Submitted on Apr 12, 2021
Response from Benchmark Management
We're thrilled that you had a lovely time at A Whale's Tail. Your all five rating is greatly appreciated. Please come again!
Benchmark Management
A Whale’s Tail
by Louisville KY
★★★★★ 5 of 5
Overall Comment
The location was wonderful. The house layout was great, loved the bunk room being on a separate floor. Few suggestions: 1. a map of the Watercolor grounds and he list of all the amenities, took a bit to figure everything out 2. Needed more towels per bathroom, 2 towels for the master and 1 dish towel is not enough. 3. Need to update the pillows super flat. 4. Keurig machine didn’t work and the regular coffee machine was on its way out.
Submitted on Jun 22, 2020
Response from Benchmark Management
Brandy,
We are sorry to hear that you were disappointed with the pillows and coffee maker. We are thankful for the feedback as it helps us improve our properties. We’ve already passed along your comments to the owners and are pleased to update you that the owner has replaced the pillows along with the Keurig and coffee maker. We have also increased the number of towels in the bathrooms. We truly appreciate your feedback and hope that you will give us another chance to provide you with a great beach vacation.
A wonderful vacation
by Birmingham AL
★★★★★ 5 of 5
Overall Comment
The house was clean and delivered on all descriptions. The staff was helpful and kind.
Submitted on Jan 4, 2020
Response from Benchmark Management
Thank you for your review! We try to make sure that all of our guest are as informed as possible. We hope to see you on your next vacation!
Couldn't Be Happier
★★★★★ 5 of 5
Overall Comment
This house had it all. The kitchen, large living area, quaint patio overlooking a courtyard area between other properties, larger beds for the adults and even a set of bunk beds for the little ones. The location is nice and quiet, but also a very quick bike ride down to the downtown square area, Watercolor Inn and Camp Watercolor...all of which we visited frequently during this trip. Our family loved this property and look forward to visiting again in the future.
One thing to note, unless you reserve your beach chairs at the Watercolor Beach Club well in advance, you'll need to arrive between 8:30a-9:00a in order to secure them on a first come, first served basis. One umbrella/two chairs was $75/day and we generally found ourselves on the 3rd row, which was great because it was closer to the bar, restroom and restaurant. We also didn't need to bring towels each day as those were supplied when we went to both the Watercolor Beach Club as well as Camp Watercolor.
You won't be disappointed in this property!
Submitted on Aug 12, 2019
Response from Benchmark Management
Matt, thank you so much for your review. We couldn't agree more. A Whale's Tail has a wonderful set up as far as bedrooms. The Watercolor Inn and Camp Watercolor are certainly fantastic! These amenities are amazing. The towels are also very convenient! It's so nice not to have to to carry those with you. Watercolor is a very family friendly place. Lots of bikes rides and walks in the beautiful neighborhood would be in your future! Call Benchmark today- don't miss out on this beauty!
Great Place to Stay
by Fairway KS
★★★★★ 5 of 5
Overall Comment
Great place to stay for a family in Watercolor. Liked the secluded location and proximity to the pools.
Submitted on Jul 5, 2019
Response from Benchmark Management
Lindsay,
Thank you for sharing your feedback. We were honored to have you and are so humbled by your response. We work hard each and every day to bring our guests the best vacation experience. We can’t wait to see you again.
Sincerely, Benchmark Management