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Guest Reviews
★★★★★ 4.8 of 5 average
The Rescue We Needed
by Chattanooga TN
★★★★★ 5 of 5
Overall Comment
Our vacation started off at a different house, managed by a different company. It was a complete disaster and my family was forced to vacate the home after two days there.
That's when we called Benchmark. We had stayed at a different Benchmark property the year before and decided to see if we could salvage our vacation or just call it quits and go home.
The staff at Benchmark was incredible. They listened to our disaster story regarding the house we were vacating. They understood the difficult situation we were in and they gave us 3 properties that fit our family size and needs.
We chose Emotional Rescue and it lived up to every bit of the claims it made and then some. My family enjoyed every inch of the property. It was clean, beds were great, bathrooms and kitchen were excellent. The view from the 3rd floor is breathtaking and the outdoor living in hands down top of the line. Our only regret is that we did not book with Benchmark from the beginning. We will use this company from now on.
Submitted on Jun 14, 2022
Response from Benchmark Management
We are overjoyed to hear that you were able to enjoy your vacation, despite the beginning. Although moving units was not ideal on your vacation, we are glad we had the perfect unit for your family. It was our pleasure to assist your family and find you the perfect home. We look forward to hosting you for many years to come. Emotional Rescue is a beautiful home with some of the most breathtaking views in all of 30A. This home is perfect for your next beach vacation. We thank you for taking the time to leave us such kinds words. See you soon.
Benchmark Management
Disappointing in some ways
by Elm City NC
★★★★★ 5 of 5
Overall Comment
The overall property was nice. The elevator was not operative. My 81 yr old mom left the vacation early because the kitchen was on the third floor and was not willing to allow everyone all the time to assist her up and down the stairs. The water pressure was very low. If anyone ran water at the same time you literally had no water at all. There was on location to get ice and that was outside. Ice cube trays are not acceptable icemakers.
Submitted on Oct 5, 2021
Response from Benchmark Management
Margaret,
Thank you so much for sending in a review. We value your feedback about your recent stay at Emotional Rescue. We deeply apologize for the issues you and your loved ones experienced during your stay with us. While we always try our absolute hardest to ensure our guests have a great experience, there are some things that we just simply cannot fix ourselves. We tried our hardest to get the vendor out as quickly as possible for you, but unfortunately, they do work on their own schedules. We do however empathize and truly express our deepest apologies. We hope you give Benchmark another chance to show you a true 5-star vacation.
Benchmark Management
Lots of Space
by Shreveport LA
★★★★★ 5 of 5
Overall Comment
The home is very roomy and works well for more than one family. Our group consisted of my two daughters and their families. We had 10 people and everyone was comfortable with bedrooms and baths. The elevator made going up to the third floor kitchen convenient. The third floor has a lovely living room , large kitchen and decks. The pool area was really nice. My only suggestion is to have pool area power washed and cleaned, maybe new cushions. To the owners - you have a great vacation home. I would suggest more periodic updates.
Submitted on Jul 19, 2021
Response from Benchmark Management
Brenda,
Thank you so much for providing feedback about your stay with us! We appreciate our guests that take the time to help us grow! Your satisfaction is our #1 goal. We are pleased to hear that you enjoyed the property. The Emotional Rescue is a unit people always love! There’s plenty of space for people to spread out but large areas to bring everyone together. We hope to see you stay with us again so that we can continue to give you great vacations!
Benchmark Management
emotional rescue
by Ladue MO
★★★★☆ 4 of 5
Overall Comment
Our stay was pleasant. We took advantage of all the house had to offer. One suggestion is this, when your cleaning crew comes in, scrub sinks etc. with Comet or some other good cleanser. For the money we paid I do not want the bathrooms looking dirty after day one, and when they use that spray for quickness, it shows. Outdoor pads need to be replaced.
Submitted on Jul 5, 2021
Response from Benchmark Management
Elizabeth,
We appreciate your honest feedback and have shared this suggestion with the housekeeping and property management teams. We want our guests to feel they are coming into a clean, welcoming unit upon arrival. This home has many great amenities including but not limited to the great private pool, gas grill, elevator, outdoor patio, balconies, and much more! We hope to welcome you back soon in hopes we can provide a 5-star stay for you and your family.
Sincerely,
Benchmark Management
Fabulous vacation home
by Marietta GA
★★★★★ 5 of 5
Overall Comment
We had a fabulous stay at Emotional Rescue in late September. The property is spacious and there was more than enough room for our two families (9 total) to spread out and enjoy the home. Our kids thoroughly enjoyed the pool, beach volleyball and sitting by the gas firepit. And the rooftop views are amazing. The interior furniture is lovely. The only feedback I have is the outdoor pool furniture looks like it is ready for a refresh. It's a great vacation home and perfect location. We hope to come back again!
Submitted on Oct 16, 2020
Response from Benchmark Management
Andrea,
Thank you so much for your feedback. We are so glad you had a great time at Emotional Rescue. We do our very best to provide our guests with the best vacation experience possible! We are so happy to hear you enjoyed your trip! See you next time!
Benchmark Management
Family Vacation
by Roswell Ga
★★★★★ 5 of 5
Overall Comment
This was our family’s 4th straight year staying in Emotional Rescue! Obviously we love the home, the layout is perfect for our family and the amenities/location is ideal!! However, for a very low amount of money, i felt the owners could update the bed linens, rugs, and pool patio furniture. I was disappointed to realize that most were the original from the 1st stay there! It’s always very clean which is why we choose it year after year but a few minor updates would be a huge Improvement! But i must say, it continues to be our Favorite memory making home! And hope to stay again next year!!
Submitted on Oct 4, 2020
Response from Benchmark Management
Teresa,
Thank you so much for taking the time to share your feedback with us. Emotional Rescue is a fabulous home and we are so glad you and your family are able to continue your traditional beach vacation!! Your feedback is greatly appreciated as this helps us improve. We can't wait to welcome you and your family back to the amazing property.
Thanks again,
Benchmark Management