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Guest Reviews
★★★★☆ 4.4 of 5 average
Mostly happy, but some disappointment
by Grand Rapids MI
★★★★☆ 4 of 5
Overall Comment
I paid a lot of money to rent condo 317. I was very disappointed at how shabby the condo was. The kitchen has peeling paint on cupboards, bathrooms needed updating but the worst part was what looked like black mold on the ceiling of bedroom 2 and the kitchen. My daughter’s condo was so nice! Lovely views!
Submitted on Apr 7, 2024
Response from Holiday Surf and Racquet Club
Barb,
Thank you for taking the time to share your feedback with us. We're sorry to hear that your experience in condo 317 did not meet your expectations. Your comfort and satisfaction are our top priorities, and we apologize for any disappointment caused by the condition of the condo.
We take concerns regarding maintenance and cleanliness very seriously, and we will address the issues you've mentioned with our maintenance and housekeeping teams right away to ensure they are properly addressed.
We're glad to hear that you enjoyed the lovely views from the condo, but we understand your disappointment with the overall condition. We strive to provide all our guests with a pleasant and comfortable stay, and we apologize that we fell short in this instance.
If there's anything we can do to rectify the situation or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your feedback and the opportunity to improve.
Warm regards,
Holiday Surf & Racquet Club Guest Services Team
A six week review
by Forest Lake MN
★★★★★ 5 of 5
Overall Comment
Rental experience was positive. Look forward all year to the Snowbirds Club, the friends and activities.
Submitted on Mar 3, 2023
Response from Holiday Surf and Racquet Club
Jack & Mary,
Thank you for letting us host you this snowbird season. It is always a pleasure to welcome you at Holiday Surf & Racquet Club and we look forward to your next visit.
Holiday Surf & Racquet Club Guest Services Team
Another Great Stay
by Greenwood MS
★★★★★ 5 of 5
Overall Comment
We have been coming to Holiday Surf for years, usually multiple times a year. This is the first time staying in this condo. It was very nicest we had a fantastic time as always.
Submitted on Jun 16, 2022
Response from Holiday Surf and Racquet Club
Patsy,
We always enjoy welcoming you back to Holiday Surf & Racquet Club. We are pleased to hear that you had a fantastic stay in unit 317 and we look forward to welcoming you back again soon.
Holiday Surf & Racquet Club Guest services team
Needs lots and lots of updating and deep clean and repairs
by Marrero LA
★★★☆☆ 3 of 5
Overall Comment
Very disappointed with this rental. Needs lots and lots of updating and repairs. Looked like this was the only one that did not have the windows and doors updated. Inside was also very outdated. The ice maker did not work, they tried to fix but could not and had to send up ice bags. Fridge and freezer doors were broke and three of us hit our heads on the doors because they were broken and did not work. Also the shelf bracket on the fridge door was previous glued and came apart. Property was very dirty it seemed that no one has dusted in many months. Floor was very dirty. Chaise chair on balcony was ripped and no one could use it without falling thru it. Had surge protectors with wires all over very bad safety hazard for children which we had a two year old and 9 year old. Lamps looked liked they were all self wired not sure if they are just that old but definitely a safety hazard. Multiple outlets sparked when items were plugged in. Garbage disposal did not work they had to come up and change the electrical switch. Air conditioner vents had mold around each vent. Ceiling in master bath had large cracks in tub area. I have seen other condos in the complex and did not see any with these issues.
Submitted on Sep 13, 2021
Response from Holiday Surf and Racquet Club
Lori,
We really appreciate your feedback. We do apologize for the maintenance and housekeeping issues that you experienced during your stay. The quality of our guest stays is a top priority for us and we will make sure to look further into your concerns to better address each issue. You are a valued guest and we do hope to have the chance to host you again.
Holiday Surf & Raquet Club Guest Service Team
Favorite place to stay in Destin
by bearden ar
★★★★★ 5 of 5
Overall Comment
Love this place. The condo was spotless and had most of everything we needed. We will be back again.
Submitted on Aug 2, 2021
Response from Holiday Surf and Racquet Club
Lori,
Thank you for staying with us at Holiday Surf & Racquet Club. We are happy you love the condo and we look forward to your next visit.
Holiday Surf & Racquet Club Guest Services Team
Our Week at the Holiday Surf and Raquet Club
by Fayetteville AR
★★★☆☆ 3 of 5
Overall Comment
We had a lot of issues with the room 317 we stayed in at the Holiday Surf Raquet Club. The refrigerator did not get cold when we arrived there, causing a lot of the fresh and frozen foods we purchased to spoil. The microwave sparked and crackled the first time we used it, preventing us from using it the majority of our stay. The DVD player did not work and would freeze no matter which movie we tried. The master bed creaked and squeaked even when barely moving. It took several days to get these problems addressed, despite mentioning it several times at the front desk. I would like to say that I would return and give you guys a second chance, but I highly doubt it.
Submitted on Jun 8, 2021
Rough around the Edges
by Birmingham AL
★★★★☆ 4 of 5
Overall Comment
This rental was fine, but we were asked to list all the damage to the unit when we first checked in, and it took us an hour and we ran out of room on the form. Needless to say, Unit 317 could use a facelift. We have stayed at Holiday Surf and Racquet
Club for decades and love it, but this was one of the saddest units we have ever stayed in.
Submitted on May 18, 2021
Good location
by Homer GA
★★★☆☆ 3 of 5
Overall Comment
The location is excellent. The vacation rental is not high quality. Many issues were reported on the first day. The floors are dirty and sticky. The linens are stained with blood. The curtain over the sliding door is falling off. The bathroom has mold growing over the vent. There are water stains on the ceiling with the spackle failing off. In addition, I know that they had just sprayed but there were bugs on the floor in the bathroom.
I have used this resort previously with newly remodeled rooms. This is definitely not a good choice. If I had not paid in advance I would have moved locations. Very disappointing.
Was the vacation rental management staff helpful?
Submitted on Oct 15, 2019
Response from Holiday Surf and Racquet Club
Vickie,
Thank you so much for you feedback. At Holiday Surf & Racquet Club we are committed to making sure each guest feel valued and have the best experience possible. We have looked into all of these issues and we will make sure everything will be addressed. Thank you for being our guest and we hope to have the chance to host you again.
Holiday Surf & Racquet Club Guest Services Team
Unit 317
by Monroe LA
★★★★☆ 4 of 5
Overall Comment
Was a great location and the unit was nice.
Submitted on Aug 17, 2019
Response from Holiday Surf and Racquet Club
Pam,
Thank you for the review and we hope to see you back again at Holiday Surf & Racquet Club!
Holiday Surf & Racquet Club Guest Services Team
Holiday Surf & Raquet
by Cypress TX
★★★★★ 5 of 5
Overall Comment
I love this place. We have stayed here in the past and will continue to book with them. Beach access is a breeze. All you do is exit the lobby and cross over the small bridge which makes it easy when you have small children. Umbrella and chairs are provided and no need to pack that for the road.Great place to book.
Submitted on Aug 10, 2018
Destin Beach Condo
by Manor TX
★★★★★ 5 of 5
Overall Comment
The condo was very clean and exactly as described. I did not like that the electrical outlets in the second bedroom would not make the proper connections to anything that was being plugged in. The iron would turn off because the chord would come loose. The cell phone would not charge properly, etc. The guest bathroom light fixture had only one light bulb working and any time you Would turn off the light, the non working light would flicker off. Other than that, we enjoyed the condo very much.
Submitted on Jul 26, 2018
Best vacation ever!
by Kansas City MO
★★★★★ 5 of 5
Overall Comment
We had the best experience with our vacation rental. The entire process went smoothly. The rental delivered on all of it's promises including great beach access, clean property, variety of amenities. We will definitely be coming back!
Submitted on Jun 1, 2018
Family beach trip
by Harvey Louisana
★★★★★ 5 of 5
Overall Comment
The rentals here at holiday surf are great. Been coming for over 20 years and will continue. My only complaint is the smoking policy. We used to be able to smoke on balconies and have coffe in the am and wine in the pm. It is completely wrong that this has been taken away and we find that we could just pitch a tent in the grilling area to be able to smoke and socialize. We pay the weekly rental just as non smokers do but are treated unfairly for something we choose to do. We do NOT and have NEVER smoked in the condos but feel we should be able to on the balconies given the fact that there are absolutely NO covered smoking area. Please please change the policy as it used to be!!!! Also toto be thrown into the back row ON the beach??? Why do non smokers have all the rights????? Put THEM on the back row!!! Talk about discrimination!
Submitted on Oct 14, 2017
Great View!
by Ketchum OK
★★★★★ 5 of 5
Overall Comment
The condo was nice but definitely needing some updating. The beds were so comfortable. The balcony view was incredible.
Submitted on Jun 13, 2017
Vacation retreat1
by Essex ON
★★★★★ 5 of 5
Overall Comment
Had a great month and the accommodations were great1
Submitted on Mar 16, 2017
Response from Holiday Surf and Racquet Club
Awesome! Than you for staying with us!